Cashforce, a fintech scale-up, is currently seeking a passionate Support Engineer to join and help build our team. We are currently in the international roll-out phase and look forward to welcome a results-driven colleague to strengthen our fast-growing company.

Your responsibilities
  • Taking ownership of client issues reported and seeing problems through to resolution
  • Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues
  • Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
In short, you:
  • Research and identify solutions to software and cloud hosting issues, in collaboration with other internal groups such as Engineering, Delivery and IT Operations.
  • Diagnose and troubleshoot technical issues, including account setup and Cashforce configuration
  • Ask customers targeted questions to quickly understand the root of the problem
  • Track computer system issues through to resolution, within agreed time limits according to the SLA
  • Talk clients through a series of actions, either via phone or email until they’ve solved a technical issue
  • Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
  • Provide prompt and accurate feedback to clients
  • Refer to internal database or external resources to provide accurate tech solutions
  • Ensure all issues are properly logged
  • Prioritize and manage several open issues in parallel
  • Follow up with clients to ensure their Cashforce application is fully functional after troubleshooting
  • Prepare accurate and timely reports
  • Document technical knowledge in the form of notes and manuals
  • Maintain jovial relationships with clients.
Working at Cashforce
  • Be part of a successful and inspired team in a fast-growing scale-up in the international roll-out phase.
  • Jump into a job role with increasing responsibilities, where your actions have a direct impact
    on the company’s performance.
  • Receive an attractive remuneration package.
  • Work in an inspiring office in Herentals.